Patient Resources

Patient Representative Information

ProSynergy Dermatology & Skin Cancer Center embraces diversity and does not discriminate based on race, creed, gender, sexual orientation, national origin, religion, or disability.

If you have any inquiries or concerns about the care you have received, please feel free to contact our office at 706-432-9285  and speak with one of our patient representatives.

Patient Rights and Responsibilities: Please review for further details.

Notice of Privacy Practices: Please review for more information.

Your Rights and Protections Against Unexpected Medical Bills

When you consult a healthcare provider, you may be responsible for certain out-of-pocket costs like copayments, coinsurance, or deductibles. If you seek care from a provider or facility not within your health plan's network, you may encounter additional charges or have to cover the entire bill.

"Out-of-network" refers to providers and facilities that have not entered into an agreement with your health plan to offer services. Out-of-network providers may have the right to bill you for the difference between what your plan pays and the full service cost, a practice known as "balance billing." This amount is often higher than the in-network costs for the same service and may not count towards your plan's deductible or annual out-of-pocket limit.

A "surprise billing" is an unforeseen balance bill. This situation can occur when you have no control over the healthcare providers involved in your treatment, such as during emergencies or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider. Depending on the procedure or service, surprise medical bills could amount to thousands of dollars.

You are protected from balance billing for:

You are responsible for paying your portion of the costs, such as copayments, coinsurance, and deductibles, as if the provider or facility were in-network. Your health plan will directly cover any additional expenses with out-of-network providers and facilities.

If you believe you have been incorrectly billed, please contact the No Surprises Helpdesk at 1-800-985-3059.

For more information about your rights under federal law, visit www.cms.gov/nosurprises.

You have the right to receive a "Good Faith Estimate" explaining the anticipated cost of your medical care:

By law, healthcare providers must furnish patients without insurance or those not using insurance with an estimate of the bill for medical items and services.

You are entitled to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services, including related expenses like medical tests, prescription drugs, equipment, and hospital fees.

Make sure your healthcare provider provides you with a Good Faith Estimate in writing at least one business day prior to your medical service or item. You can also request a Good Faith Estimate from your healthcare provider or any other provider you choose before scheduling an item or service.

If you receive a bill that exceeds your Good Faith Estimate by at least $400, you have the right to dispute the bill. Be sure to keep a copy or photo of your Good Faith Estimate.

For questions or more information regarding your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.